Customer Reviews

Displaying 17 - 24 of 29

My little story about our trip to the snow

Wed, 11 Feb 2015

Travelling to a foreign country can sometimes be a risky experience as most times all you have to reply on is travel reviews from websites from people you don't know. Or like us - you can guarantee a great holiday by getting help from the team at H.I.S. to book a sensational holiday to the snow in Japan. From the first phone call the service at H.I.S. has been outstanding. Their amazing travel consultant gave us lots of options for accommodation, day tours and transfers. Bookings were simple and travel information easy to use. Landing in Japan it was refreshing to know that I would enjoy my family holiday with everything planned and organised. Getting to the Hakuba we were amazed by the service at the hotel the travel consultant had found for us. Things only got better when spoke with others on the slopes who had booked other accommodation online to find out they had paid more, for far less service. If you want to find out how to have the best family skiing holiday in Japan in great accommodation that has private onsens, first class service, special day tours and exclusive nighttime activities contact the H.I.S. Team, you'll find much easier than booking online. My family cannot thank-you enough. Kind regards. JS

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Zao was the most amazing ski experience

Tue, 3 Feb 2015

We've just returned from our ski trip to Japan and can I say that our journey and experience was nothing short of breathtaking. Zao Onsen and the Zao Kokusai Hotel was the most amazing ski experience I have had in my many, many years of skiing abroad. Whilst the hotel was perfectly located near the ski slopes, had good ski hire facilities and was extremely comfortable, we found that the staff both on front desk and the dinning area were just so obliging, helpful, professional and warmly accommodating of us as non Japanese. The meals at the hotel were stunning, in particular the dinners which were all traditional Japanese fare. The Onsen at the Hotel was just incredible! It alone was worth the price of the hotel stay and feel the skiing, meals and the wonderful experiences we had were a bonus. I cannot thank you and the staff at the Zao Kokusai Hotel enough for making this such an unbelievably wonderful and memorable experience for the both of us. Looking forward to the next time already! Please feel free to use any comments within this email on your website or please pass them onto your connections in Japan and the hotel to show how much we appreciate their assistance. Many regards, NB

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Best ski experience EVER!!!

Mon, 2 Feb 2015

Chalet Ivy was brilliant! We’re not gonna go anywhere else!! We’re going back to Niseko next season and coming back to you :)

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Love Japan and particularly the skiing at Hakuba

Mon, 2 Feb 2015

Thanks so much for your help. We loved Japan and particularly the skiing at Hakuba. It was a shame that our flight was delayed by 1 day as this meant less time skiing, but we had a fantastic time once we were there. The snow in Hakuba was amazing and we got to ski in deep powder snow. The kids hadn't seen snow before so it was special. The Japanese people were so friendly and helpful and so polite. After Hakuba we travelled by bullet train to Tokyo and your directions to get from Tokyo to Disney were very helpful. Our stay at the Sheraton Grande was very very nice and we loved Disneysea. We also did a afternoon tour of Tokyo which was really interesting and we could not have seen the sights without the tour. Thanks again for your help with booking the Sheraton. Kind regards, SC

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We had a great trip

Sun, 1 Feb 2015

We had a great trip. The skiing was great in Niseko. The transfer went very smoothly. We used the rail pass quite a bit, getting around Osaka, Hiroshima, Miyajima and Kurashiki. It would have been nicer to spend a bit more time at Miyajima. Thanks for your help.

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We enjoyed the food very much!

Sat, 31 Jan 2015

We had a great time. Weather was very good, except for Kyoto when it rained a lot, but the rest was sunny. My wife was very cold, but I liked it. We enjoyed the food very much, and have decided that Australian food is too much, and very unhealthy. We both really liked Tokyo and Hiroshima. I personally loved Tokyo, because of it's order and punctuality. Although all Japan was very ordered and punctual compared to the rest of the world. Also very clean which was amazing. We will definitely go again some time. I think we could go and see more rural Japan next time, to get a different perspective. Thanks very much for your help, everything went very well.

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Had a lovely time in Japan

Wed, 28 Jan 2015

My wife and I had a lovely time in Japan. Next time we may stay a little longer !!! Thank you for your good organisation. Kind regards, KC

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High Mount(Hakuba) was fantastic!

Mon, 26 Jan 2015

Hope you are well. Firstly please let me thank you for assisting us to organise such a fabulous trip. We found Hakuba amazing and the accommodation at High Mount was fantastic. We will certainly visit Japan and High Mount again in the future. Warm regards,

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